Profile

Sr. Manager – IT/Development ∙ Can take an idea all the way to the customer ∙ Proven Leader with Strategic Mindset

Consummate Information Technology Leader with 11+ years of Software Development experience creating technical solutions to drive growth and profitability in challenging and competitive markets. Outstanding leadership, motivation, communication, negotiation, creative and analytical skills. Decisive, project focused, results oriented, and agile. Strong track record of using business acumen, technological savvy, and good judgement to deliver high value products and infrastructure.

Capabilities

Desktop Applications      Web Services                      Business Systems          Internet/Web Technologies
Analysis and Design        Project Management          Product Management      IT Architecture
Change Management      Knowledge Management    Systems Integration        Systems Renewal

Professional Experiences

Strategic Leadership

• Provided leadership and management across the Web Services, Information Management, Personalization, Payments & Collections, and Fraud & Metrics development teams. Responsible for business development, delivery and team management. Lead business case development, planning execution, technical feasibility, cost of strategic options, and strategic possibilities enabled by new technologies.

• Worked with finance, marketing, and executive management to release numerous tactical and strategic products and services. Proven capability of providing leadership in technology, strategy, information management and team building.

• Strong leadership and management skills including a capacity for motivating employees; cultivating and retaining key talent while building effective teams. Responsible for performance reviews, staffing, conflict resolution, mentoring and coaching

• Extensive cross industry, full SDLC experience working with local development talent, offshore resources, and vendor professional services and partner/client development teams.

• Focused on designing and implementing strategic IT infrastructure and highly integrated telecommunication products and services which deliver immediate and lasting value.

Key Representative accomplishments

• Created the Personalization team and lead them to institutionalize a new agile development process. Championed, scoped, and lead the design and implementation of Contact Center and Voice Activation Products. Built out a new production environment, championed, scoped and lead the developed of the first 6 advanced features and launched into customer trials.

• Lead the information management team to realize a 40% improvement in efficiency by streamlining and automating the database change and request processes.

• Re-created the Payments and Collections team and then scoped, and lead the team to make the extensive modifications needed to enable Electronic Check Processing in the payment processing systems, and customer facing systems.